Nov 2025 - Present
Software Engineer - Content Guru
Enterprise CCaaS and customer-experience platform · Integrate team
- Software Engineer Level 1Feb 2026 - Present
- Graduate Software DeveloperNov 2025 - Feb 2026
Building bespoke, customer-requested integrations between Content Guru's cloud contact-centre platform and third-party CRM, ticketing and business systems.
- Build ASP.NET Core APIs and C#/.NET integration services using dependency injection, the mediator pattern and background services, turning customer requirements into production features.
- Own the Pega integration, working directly with Pega's team through to customer delivery: screen pops inside Pega when a call reaches an agent, and automatic case creation from call data such as agent legs, wrap codes, transcripts and summaries.
- Work on a ServiceNow integration for internal ticketing, keeping updates in sync between the support team and customers.

